How to Manage Medicaid Patient No-Shows

How to Manage Medicaid Patient No-Shows

Because Medicaid patients typically have lower incomes (as compared to privately-insured patients), they face more hurdles to obtaining care.  Transportation costs to get to-and-from medical appointments, unpaid time off of work, and childcare can be cost-prohibitive and make it impossible to make their...

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How to Change the Language You Use to Discuss Your Patients, and Why It Matters

How to Change the Language You Use to Discuss Your Patients, and Why It Matters

You have been retained to help the patient, not to investigate her.  By using accusatory language, even in your personal notes, you reinforce an anti-helpful dynamic that is far from a partnership.  If your goal is to build a relationship with your patient, then speak with her in plain language, document your notes using non-judgmental words, and trust...

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